Why is Claims Approving Manager unable to see the pending application in their inbox despite receiving email notification?

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Symptoms:

Manager received an email notification that stated there is claims application under his/her approval. But there is no pending claims showing in dashboard and manager cannot see the Inbox menu in Claims module.

Cause:

Although manager has been added in employee’s reporting structure, Claims Manager role has to be assigned to the manager for him/her to approve claims application.

Resolution:

To fix this issue, follow these steps to assign Claims Manager role to manager:

  1. Login as an administrator. Refer to Applicable Roles on the necessary roles to access this function.
  2. Go to Personnel -> Manage Employees -> Employees.
  3. Click on RA button in Quick Links column for selected manager.
  4. Tick on Claims – Immediate Manager role then click on the Save button.

Applicable Roles:

  • Personnel Administrator
  • System Administrator

Supported on:

Web portal only

Last Updated On July 03, 2019