Why am I unable to view it the contents of attachment uploaded by employee under Leave and Claims?

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Symptoms:

When you open an attachment in Leave/Claims application, the content is unreadable.

Cause:

There is more than 1 dot (.) in the file name and it causes the file extension cannot be recognized. For example: receipt.jan.2019.PDF

Resolution:

Rename the file by removing the extra dot. The file should only contains 1 dot before the file extension. File extension that allows to upload into AG system:

  • doc, docx
  • xls, xlsx
  • PDF
  • txt
  • png, gif, jpg, jpeg
Last Updated On July 03, 2019