How do I add a re-join employee in AGHRM?

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Background: For employees who resigned and rejoined, instead of creating a new record, AGHRM allows you to reuse the data previously inputted. You are only required to amend any updates for the re-joined employee. How to: Login as an administrator. Refer to Applicable Roles on the necessary roles to access this function. Go to Personnel […]

How to set the password reset mode?

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Background: There are multiple options in the password reset mode, when doing a password reset it can be the employees’ ID, ID Card No. etc. It will apply to all employees under the company when resetting his/her password.  How to: Login as administrator  System -> ReadOnly Control  Search for Password Reset Mode Select the company […]

How can Administrator amend Claims transaction on behalf of employee?

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Claim Administrator System Administrator Background: The administrator has access to amend employee’s claim application’s details How to: Log in as administrator Go to Claim -> Manage Trans. -> Claim Trans -> you may search by employee name/ID, claim form number, claim status -> click Search Click the Details button at the claim transaction to open […]

Why is Claims Approving Manager unable to see the pending application in their inbox despite receiving email notification?

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Symptoms: Manager received an email notification that stated there is claims application under his/her approval. But there is no pending claims showing in dashboard and manager cannot see the Inbox menu in Claims module. Cause: Although manager has been added in employee’s reporting structure, Claims Manager role has to be assigned to the manager for […]

I have updated Reporting Manager at the Reporting Structure. System has displayed ‘Records have been saved successfully’, but why the change is still not reflected?

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Background: System will display the employee name and ID in the dropdown list when the user key in any names or ID in the Manager’s field. Manager must be selected from the drop down list in order for the system to successfully update the reporting. Cause: Manager’s name was not selected from the dropdown list […]