How can Administrator amend attachment on behalf of employee?

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Background: When an employee submits a leave that requires an attachment or claim. There may be instances when the attachment is incorrect, cannot be opened due to the attachment being the wrong format or the employee may or may not have submitted all the attachments. Attachment in claims can be removed but an administrator is […]

How can Administrator amend leave details on behalf of employee?

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Background: The administrator has access to amend employee’s leave application’s details. Leave Application: How to: Log in as administrator Go to Leave -> Manage Trans. -> Leave Trans -> you may search by employee name/ID, leave type, leave status -> click Search Click the Details button at the leave transaction to open the leave At […]

Why is Leave Approving Manager unable to see the pending application in their inbox despite receiving email notification?

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Symptoms: Manager received an email notification that stated there is leave application under his/her approval. But there is no pending leave showing in dashboard and manager cannot see the Inbox menu in Leave module. Cause: Although manager has been added in employee’s reporting structure, Leave Manager role has to be assigned to the manager for […]

Why is leave not reflected at Leave Transaction when employee has already submitted the application?

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Background AGHRM allows administrators/clerks to be able to view and search for employees’ leave applications on any status. However, there are possible scenarios whereby the leave transactions will not be reflected which are: Employee did not submit leave application System/Personnel Administrator deleted leave managers’ employee personnel record Upon searching the leave transaction, the filter was […]

Why is employee unable to apply leave?

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Symptoms: When employee click on apply leave, they may receive the following error message: Invalid or missing Leave Scheme/Calendar assigned to this employee! Cause: In AG portal, employee must be assigned Leave Scheme before they can apply a leave application. Resolution: To fix this issue, follow these steps to assign Leave Scheme to employee: Login […]

What does the status of CR_Pending means?

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sssasa Background CR_Pending is short for “Change Request Pending”. IIn both Claims and Leave module, Manager can choose to approve, reject or request for changes to be made to the leave/claim application which they have submitted. If Manager choose to request for changes from Requestor, Manager will have to input comments to the ‘Remarks’ field […]