How can Administrator amend attachment on behalf of employee?

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Background: When an employee submits a leave that requires an attachment or claim. There may be instances when the attachment is incorrect, cannot be opened due to the attachment being the wrong format or the employee may or may not have submitted all the attachments. Attachment in claims can be removed but an administrator is […]

How can Administrator amend Claims transaction on behalf of employee?

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Claim Administrator System Administrator Background: The administrator has access to amend employee’s claim application’s details How to: Log in as administrator Go to Claim -> Manage Trans. -> Claim Trans -> you may search by employee name/ID, claim form number, claim status -> click Search Click the Details button at the claim transaction to open […]

Why is Claims Approving Manager unable to see the pending application in their inbox despite receiving email notification?

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Symptoms: Manager received an email notification that stated there is claims application under his/her approval. But there is no pending claims showing in dashboard and manager cannot see the Inbox menu in Claims module. Cause: Although manager has been added in employee’s reporting structure, Claims Manager role has to be assigned to the manager for […]

What does the status of CR_Pending means?

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sssasa Background CR_Pending is short for “Change Request Pending”. IIn both Claims and Leave module, Manager can choose to approve, reject or request for changes to be made to the leave/claim application which they have submitted. If Manager choose to request for changes from Requestor, Manager will have to input comments to the ‘Remarks’ field […]